IT1 chapter11-ver.4.1

1.A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)
*The hard drive is making unusual noises.
The hard drive must be defragmented often.
*The hard drive has a gradual increase in the number of bad sectors.
The hard drive light is lit briefly during the boot process.
The hard drive light is lit briefly when programs are loaded.

2.A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
Were any recent updates performed?
Has anyone installed new software in the past two days?
Are you the only user to use the PC recently?
*What happens when the PC is powered on?

3.A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
driver failure
*hard drive failure
memory failure
corrupt BIOS

4.Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
*chip set
number of expansion slots
quantity of memory
*socket type
number of USB interfaces

5.A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
The quantity of memory must exceed the size of the swap file.
The memory must be compatible with the video card.
*The memory must be compatible with the motherboard.
*The new memory must be the same type as the memory already present.
The memory must be as fast as the cache found in the CPU.
*The speed of the new memory must be the same or faster than the existing memory.

6.You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
Signed drivers prevent physical damage to devices.
An unsigned driver can cause files to be fragmented as they are processed.
*A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.
All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.
A signed driver has been approved by the company that created the device driver.


7.When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
3.3 V
5 V
*12 V
14 V

8.Which tool would be the best to use to test the voltage output on every pin of a SATA connector?
*multimeter
ohmmeter
cable tester
loopback plug

9.What type of motherboard bus carries memory locations?
*address
chipset
data
PCIe

10.A motherboard has a 64-bit bus. What does this mean?
The processor buffers 64 bits of data each clock cycle.
The processor clock transmits 64 bits every second.
The processor can handle multiple sections 64 bits at a time.
*The processor can transmit 64 bits at a time to a motherboard component.

11.A customer is interested in video editing and has purchased a FireWire hard drive for storage of videos. However, no FireWire ports are available on the motherboard. What type of adapter will the customer be interested in obtaining?
DSP
eSATA
GPU
*I/O
SCSI

12.Why is a solid state drive more reliable than a traditional drive?
It uses smaller parts.
*It has fewer moving parts.
It has fewer electronic parts.
It uses power-based memory instead of magnetic-based memory.


13.On what media is information stored when an SSD is installed?
*static RAM
power field
magnetic platters
spatial platform module


14.What is the purpose of the copper or aluminum between a processor and the fan on a computer motherboard?
It adjusts the space for the processor so that a common fan can be used.
It elevates the processor in the case to improve airflow.
*It conducts heat from the processor so that the fan can disperse the heat.
It provides an electrical connection to a heat sensor so that the voltage of the processor can be controlled.


15.What manufacturing process makes a multicore processor operate faster than a single-core processor on the same motherboard?
The multicore processors are designed to take advantage of more memory on the motherboard.
The multicore processors are designed with lower Level 2 caches on the chip, and they make better use of the cache on the motherboard.
*The multicore processors are designed with multiple processors integrated into the same circuit.
The multicore processors are designed to have better access to RAM on the motherboard.

16.A technician is upgrading a computer motherboard and has successfully replaced a single core CPU with a dual core CPU. What should be checked to ensure that the dual core CPU now operates correctly?
Ensure that 64-bit device drivers are installed.
*Confirm that the BIOS firmware supports the dual core CPU.
Ensure that the front-side bus settings match the speed of each CPU core.
Confirm that the computer has enough RAM to handle the increased processing.

17.What are two probable causes of a computer failing to recognize a newly installed storage device? (Choose two.)
The front side bus speed is set too high.
*The device jumpers are set incorrectly.
The indicator LED is connected incorrectly.
*The system BIOS settings are incorrect.
The computer has the Add New Hardware wizard disabled.


18.Which two problems are caused by inadequate CPU cooling and ventilation? (Choose two.)
The monitor overheats.
*The computer locks up.
*The computer does not boot.
The USB ports fail to activate.
The computer clock no longer keeps the correct time.

19.Which two ports are used to connect external media readers to a computer? (Choose two.)
*FireWire
PATA
RAID
RS-232
*USB

20.A motherboard flash BIOS has been updated. After the update, the computer restarts, but does not boot. The technician examines the motherboard documentation and discovers the motherboard has only one BIOS chip. What will the technician have to do to fix this problem?
Re-flash the BIOS.
*Obtain a replacement BIOS chip.
Obtain a replacement hard drive.
Re-image the computer from the system backup partition.

21.A computer system keeps losing the date and time or requesting to go into the Setup program during the boot process. What are two possible solutions? (Choose two.)
Update the BIOS.
Replace the motherboard.
Replace the power supply fuse.
*Replace the motherboard battery.
*Verify that the motherboard battery is secure.
Increase the amount of free hard drive space.

22.A new sound card has just been installed, but no sound reaches the speakers. What are two common solutions a technician might implement? (Choose two.)
Replace the motherboard.
Upgrade the motherboard BIOS.
Use BIOS to upgrade the driver.
*Connect the speakers to the correct port.
*Unmute the sound through the operating system.

23.A technician is concerned that a computer is overheating. The computer reboots without warning. What can the technician do to improve the circulation of air through the computer?
Add a heat sink to the CPU.
*Add one or more case fans.
Replace the case with one that has front air vents.
Install the CPU into a thermal cooling unit overnight.

24.Which three computer system capabilities should a technician consider when installing a video capture card? (Choose three.)
*processor speed
ID port number availability
*amount of RAM
*high speed storage
Fast Ethernet connection speed
VGA adapter specification

25.A customer needs help selecting a new power supply for an existing computer. Which two questions should a salesperson ask to help the customer? (Choose two.)
*What is the size of the case, and which type of motherboard is in the computer?
What is the internal temperature of the computer while it is running?
What is the temperature of the room where the computer is used?
*Which components are currently being used on the computer, and what new components may be added to the computer?
Which types of application are currently being used on the computer?

26.A technician needs to retrieve a DVD from an optical drive that is jammed and fails to open. What is the best method the technician could use to retrieve the DVD?
Disconnect the data cables from the optical drive when the power is on and press the eject button.
*Insert a pin in the small hole next to the eject button.
Remove the drive and then disassemble the drive.
Remove the power source and then hold the eject button while reconnecting the power source.

27.When a computer boots, the hard disk is not recognized. What are two possible causes of the problem? (Choose two.)
The two disk drives are connected to the same IDE cable.
*The power cable is not attached properly to the drive.
The IDE drive is jumpered as the master, and the CD drive connected to the same cable is jumpered as the slave.
*The data cable is loose or disconnected.
The floppy disk cable is connected to the hard drive.